Job Description

The Area Coach of Operations (ACO 3) is responsible for overseeing operations of 10 - 34 stores, directly or through Multi-Unit Managers (MUMs), with accountability for:

• All in and be a role model of: Workability, Intensity & Integrity
• Being a Talent Finder - always seeking internally and externally. Recruiting high-caliber managerial candidates
• Developing Associates
• Be a Champion of Guest Love by ensuring the delivery of exceptional Guest experience
• Continuously elevating Operation Standards
• Being an Inspirational Coach - energizing and elevating Talent
• Achieving financial targets
• Maximizing effectiveness by working closely with the Support Center team

The ACO works on strengthening the connection between Field Operations and Team Panda in support of Panda Restaurant Group’s vision.

The essential functions in this job description are not all-inclusive of the ACO’s duties and responsibilities.

People

• Culture: Lives and cultivates Panda’s Mission, Culture, and Values to ensure Panda Restaurant Group’s vision is alive and in action.
• Recruitment: Recruits high caliber store management team and staffs stores effectively. Develops a pipeline of internal and external talent, and successors for every store and Area management position.
• People Development : Actively coaches store management in people development to build a bench of qualified Associates. Engages in the Region’s Area people planning process to assess internal talent and create IDPs for management and hourly Associates.
• Training: Effectively communicates and trains store management on company policies, procedures, and financial reports analysis and on Operations standards. Oversees the training of AMITs and GMITs delivered by Area Training Leaders (TLs).
• Associate Relations/Environment : Promotes a safe and empowering environment for Team Panda to listen, appreciate, and challenge each other. Works effectively with HR in handling Associate relations claims.

Guest

• Exceptional Guest Experience : Coaches store team members on building connections with Guests. Ensures operational standards that produce fantastic food, service, and ambiance.
• Brand Awareness : Builds brand awareness through community engagement. Follows up on communication and implementation of local and national marketing initiatives and promotions.
• Guest Relations: Coaches store management on resolving Guest relations issues related to products and Guest experience.

Financial

• Financial Results: Provides operational expertise to store management to achieve business results. Conduct operational effectiveness and efficiency reviews in assigned stores to ensure functional or project systems are applied and functioning as designed. Compare, review, and analyze financial/accounting reports including Profit and Loss (Income Statement) of all stores assigned, detailed general ledger, etc., and marketing and survey reports on spreadsheets, charts, and document findings of studies and prepare recommendations. Accountable for Area financial results.
• Strategic Planning: Conducts strategic planning for the Area. Coaches store management to identify opportunities to improve performance. Develop action plans and follow up on the implementation.
• Store Openings and Site Selection: Ensures successful new store openings, working effectively with Marketing support. Provides input into real estate site selection.

JOB REQUIREMENTS

• Bachelor’s degree or associate degree plus six years work related experience.
• Minimum six months of effective Multi-Unit Manager (MUM) experience
• Must pass Cooking Test annually
• Food Certification Card

JOB RESPONSIBILITIES

• Embody and teach Panda’s Mission, Values, Culture, and Environment
• Extensive knowledge of all Operations standards and policies and procedures; shares best practices with others
• Thorough knowledge of financial measures and performance
• Knowledge of how Area managed relates to and impacts Panda Restaurant Group, Inc.
• Knowledge of trends affecting the food service industry and competitive market
• Strong leadership, financial, and time management skills
• Exceptional people, team building, communication, presentation, listening, training, and assessment skills
• Ability to influence others and facilitate processes
• Ability to embrace change and pursue continuous learning
• Contribute to building and sustaining the Panda Mission and Culture
• Meet Area revenue and profitability goals
• Meet Area staffing requirements and manage turnover
• Minimize Associate relations and work safety issues through proactive coaching and counseling of Area store management
• Ensure successful implementation of local and national marketing initiatives
• Deliver exceptional Guest experience as reflected in Guest surveys and other input

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