Job Description

We are an independent wealth management firm that has been deeply rooted in the Oklahoma City community for more than 35 years. Our firm is built on lasting relationships and personalized financial planning that is tailored to each client’s unique journey. We have a diverse client set that includes high earning professionals, entrepreneurs with fast growing businesses, those approaching retirement, and mass affluent individuals and their families. No matter their stage or situation, we take pride in helping them navigate life’s financial complexities with clarity and confidence. We are a small, dedicated, and highly collaborative team, united by a shared commitment to exceptional client service. Every team member goes above and beyond to deliver an outstanding experience. It’s what our clients come for and why they stay!

Our experienced advisory team is seeking a strong, service minded leader to guide and work within our client service and operations team. In this role, you will support our advisors, clients, and continued growth by ensuring smooth day to day operations across client-specific, account-specific, and general business functions. You’ll serve as the liaison between the client service and advisory teams, directing the flow of incoming requests and making sure they are completed accurately and on time. As someone who brings strategic thinking, follow through, and a proactive mindset, you’ll collaborate with leadership to identify improvements and lead the implementation of new processes. You’ve led a team before and understand the importance of accountability, clear communication, and making informed decisions. You’ll be responsible for building, training, and coaching the client service team as we grow, and we’re looking for someone who leads with humility, reliability, and a strong sense of ownership. You believe in the power of a team, push for excellence, and are energized by opportunities to improve and elevate the client experience. One of the key elements you provide is the ability to track all that falls to your plate and the rest of our team, to ensure that nothing slips through the cracks. You know how to get it done! This is the person that will thrive with us. This role offers meaningful leadership responsibility, growth potential, and the chance to make a lasting impact.

General Responsibilities:

• Ensure an exceptional and consistent experience for both clients and team members
• Manage daily tasks in order of priority and allocate based on capacity of each team member
• Facilitate communication, accountability, and efficiency between advisors and the client service team
• Proactively communicate with advisory team, providing updates and addressing concerns
• Handle all client service team employee issues, including hiring, training, coaching, clarifying roles and expectations, 1:1 meetings, performance reviews, salary and bonus recommendations, managing PTO, performance improvement plans, and terminations
• Oversee client communication, meeting prep, post-meeting action items, financial planning data input, portfolio trading/rebalancing, money movement, and account paperwork processes
• Provide backup client service as necessary (answering phones, trading, paperwork, etc.), take final responsibility for difficult issues other team members cannot resolve
• Manage and own our CRM (Redtail) accuracy, usage, reporting, and continued development of templates, workflows, and any other automation
• Monitor and streamline workflows for client service and business operations tasks
• Assist with compliance maintenance duties to ensure regulatory adherence
• Collaborate with the leadership team in various areas, including marketing, human resources, events, etc.
• Head up special projects and additional responsibilities from time to time as needed

Qualifications:

• Bachelor’s degree highly preferred, or equivalent work experience
• Minimum 5 years of progressive client service and operations experience in wealth management or financial planning preferred
• Minimum 2 years of experience in operations/client service team lead or management role
• Has or is willing to obtain Series 7 and Series 66 licenses
• Knowledge of industry-specific software required; familiarity with Redtail, OneView, RightCapital, GReminders, and Microsoft Office preferred
• Investment advisory compliance exposure, direct federal and/or state regulatory experience preferred
• Ability to streamline and implement new processes and team members’ roles to enhance efficiency, effectiveness, and accuracy, and support rapidly shifting business demands
• Excellent leadership skills; successful at training, delegating, and holding others accountable
• Team player who is humble, hungry, and smart; willing to fill in for others’ duties when needed
• Respectful, loyal, excellent listener, honest, and inspires trust in others
• Organized, disciplined, and excellent time management to prioritize many projects simultaneously

Compensation & Benefits:

• Competitive base compensation of $85K-$110K, depending on experience
• Bonus potential based on individual and firm performance
• Retirement plan
• 100% employer-paid medical insurance for employee
• Dental and vision insurance
• Generous paid time off (3.5 weeks to start)
• Paid holidays
• Opportunities for career growth

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