Customer Service Representative Job at Insight Global, San Francisco, CA

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  • Insight Global
  • San Francisco, CA

Job Description

Insight Global is looking for a sharp Customer Service Representative to join a growing EV start-up in San Francisco. In this role, the CSR will be responsible for responding to email inquiries from customers (both consumer and business), and handling ad-hoc customer service tasks. This is a contract-to-hire position offering competitive hourly compensation and benefits. This role is hybrid in San Francisco, so candidates must have reliable transportation to and from the city.

Responsibilities:

  • Communicate with customers via email, chat, and phone
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry and customer management in Zendesk

Qualifications

  • 2+ years of professional customer service experience
  • Professional experience working with Zendesk for customer data management (required)
  • Ability to commute into San Francisco 2-3/week

Job Tags

Hourly pay, Contract work,

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