Five9 Contact Centre Consultant Job at Smart IT Frame LLC, Milwaukee, WI

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  • Smart IT Frame LLC
  • Milwaukee, WI

Job Description

Required Experience & Skills

  • Experience in solution architecture, with at least 4+ years focused on contact center technologies
  • Deep technical knowledge of omni/multi-channel contact center platforms and technologies
  • Strong experience with at least three of the following technologies: Five9, Verint, Pindrop, Intradiem, Neustar
  • Demonstrated experience in architecture design for workforce management, quality management, speech analytics, and desktop analytics solutions
  • Experience integrating contact center technologies with enterprise systems like Pega, ServiceNow, and back-office work management systems
  • Strong understanding of authentication frameworks, fraud monitoring, and security principles for contact centers
  • Experience with API design, microservices architecture, and integration patterns
  • Excellent communication skills with the ability to articulate complex technical concepts to both technical and non-technical audiences

Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred

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