Role : Engineering Lab Technician
Location : Austin, TX
Duration : 06 months
The Challenge: Participate in a team of engineers to benchmark user experience criteria of leading-edge display features using proprietary automation tools and manual testing methods. This test technician will work with internal Engineers, program management, and product management to deliver results on time. This highly motivated team member will quickly diagnose any issues and resolve them or bring the issues to the attention of the lead engineer to maintain overall test schedule.
Technical Capabilities:
• HW setup and configuration
• Ability to connect/configure desktop/laptop/tablet PC peripherals according to test plan requirements (e.g. external monitors, keyboard, mouse, Bluetooth headset, dock, etc.)
Software installation, updates
• Ability to install an operating system, BIOS, driver updates and identify version information
Basic PC issue triage
• Ability to identify common PC issues (e.g., blue screens, hangs, etc.) and work with issue tracking systems to record issues, search for other instances of similar failure mechanisms, and apply workarounds (e.g. load specific driver version, apply OS update,
Test plan execution and optimization for efficiency
• Ability to read a test plan definition and optimize test execution (e.g., peripheral configurations and required changes, operator time for deploying required software updates, charging/discharging time for battery life tests, consider run time of specific applications/measurements, etc.)
• Ability to execute a manual test plan script (e.g. boot system, run a batch file, open chrome/browse website list) and report subjective user experience criteria (e.g. perceived fan noise, system touch temperature, snappy vs sluggish responsiveness)
Interpersonal Capabilities:
• Effective with executive communication and building respect
• Works cross-functionally across groups to quickly resolve issues that arise from testing
Education and Experience:
• Electronics Technician (2-year degree)
• Strong analysis and problem-solving skills
• Team player with good communication skills
• Prior experience with testing tools and environments, defect tracking and revision control
Desirable:
• Someone with pre-production lab work experience
• Prior experience with client PC testing, diagnostic and debug
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