Job Description

The Luxury Concierge is a hospitality professional who warmly welcomes customers and supports the store team in delivering a superior, personalized shopping experience. This role is pivotal in creating memorable moments that inspire customer loyalty and elevate the brand's reputation.

Founded on prestigious Post Oak Boulevard in 1976 by sixth generation jeweler, Dror Zadok, and his wife, Helene Zadok, Zadok Jewelers® is Houston’s premier watch, jewelry and diamond destination. The addition of their sons Jonathan, Segev and Gilad – all GIA certified gemologists – created the seventh generation of Zadoks with industry experience, bringing an unparalleled level of knowledge, service and passion to their trade. Zadok Jewelers is the exclusive retailer in Houston representing a number of watch and jewelry brands, in addition to being an authorized retailer for recognized industry leaders like Cartier, Pomellato, Mikimoto, Chopard and Bulgari. The extensive, curated selection of diamonds, designer and brand name fine jewelry, engagement and wedding rings, as well as over 25 internationally lauded timepiece brands, have earned it the reputation as Houston’s most distinctive couture jewelry, watch and diamond destination. Zadok also specializes in custom jewelry design and repair, watch repair and appraisals. Zadok Jewelers will be opening their second location in Austin, Texas this Spring 2025.

Responsibilities

• Greet customers with warmth and professionalism as they enter the store or approach the concierge desk.
• Provide exceptional customer service, including attention to detail such as offering refreshments and remembering customer preferences, including their designated sales associate.
• Monitor and manage the “Up System” to ensure fair distribution of customer opportunities among Sales Associates.
• Build and maintain positive relationships with customers and team members.
• Uphold high ethical standards and professionalism in all interactions.
• Efficiently multitask and prioritize responsibilities to meet customer needs in a fast-paced environment.
• Represent the company with integrity, enthusiasm, and dedication.

Competencies

• Welcoming and professional demeanor, both in appearance and energy.
• Strong verbal communication skills to engage effectively with customers and colleagues.
• Ability to foster and maintain interpersonal relationships.
• Exceptional multitasking skills in a dynamic retail environment.
• Passion for luxury retail and the hospitality industry.
• Team-oriented mindset with the ability to collaborate effectively.
• Previous customer service experience in the hospitality or luxury retail sector is preferred.

Technical Skills

• Proficiency in using computers and tablets, including Google Workspace and/or Microsoft Office Suite.
• Familiarity with project management platforms is a plus.

Education

• High school diploma or equivalent

Join Our Team If you’re passionate about luxury retail, excel in delivering exceptional customer experiences, and thrive in a fast-paced environment. We invite you to be part of our prestigious team.

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