Job Description

Senior Public Engagement Manager

Hybrid/Field - Orlando, FL

Pay Rate: $58/hr

Job Summary

The Senior Public Engagement Manager leads the company’s strategic outreach efforts for customer delivery projects in a designated area which includes substation optimization projects and undergrounding projects. This position requires in-depth knowledge and experience, partnering with technical and externally-facing staff and all levels of an organization, coordinating complex communications internally and externally, working independently with minimum guidance.

Responsibilities

• Creating and managing a strategic engagement plan

• Preparing and coordinating external written communications to property owners and other stakeholders, response, dispatch and tracking of external project inquiries, and monitoring and tracking project information

• Engaging and informing key internal stakeholders of the projects taking place and works to ensure a smooth execution of projects

• Participating in project team meetings including extensive field reviews, pre-construction meetings and customer interaction in the field

• Working with local Government & Community Relations Managers to determine appropriate public engagement strategy

• Organizing external communications such as letters, collateral and presentations as needed in coordination with internal communications departments, internal management, legal, engineering, etc.

• Coordinating the printing and mailing of external communications

• Monitoring property owner inquiries on assigned projects and manage response and documentation

• Leading in the preparation and implementation of public information meetings

Basic Qualifications:

• Bachelor's degree

• In addition to bachelor's degree, five (5) years minimum of related work experience

• In lieu of bachelor's degree AND five (5) years minimum of related work experience listed above, high school diploma/GED AND seven (7) years minimum of related work experience

Specific Requirements:

• Valid driver's license (you are required to drive 30-50%, 3-5 days a week for this role, traveling for field visits and projects)

Desired Qualifications:

• Prior experience in customer delivery/distribution

• Experience presenting and communicating with external audiences

• Adept at dealing with a variety of individuals and escalated situations

• Excellent written and oral communication skills

• Proficient in principles of project management

• Experience in the utility industry

• Customer-specific experience

• Demonstrated organizational and planning skills

• Demonstrated negotiation experience

• Proficient in Microsoft Office applications

• Community involvement experience in a personal or professional capacity

• Ability to lead cross functional teams

• Demonstrated problem solving and conflict management skills

• Ability to effectively interact with all levels of employees, management, customers, vendors and service providers in both business and social settings

• Experience in working with community organizations in a professional capacity

• Experience in working with mid-level, senior level management and their support staffs

• Experience with project and event planning

• Previous budget management experience

Working Conditions

• Available for travel and to support after hours events

• Frequent travel to construction sites to meet with crews and customers

• Available to serve in an “on-call” basis

• Field mobility classification – work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

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