Job Description

Requirements:

Boston, Massachusetts (must be bi-lingual English -Spanish))

Must be authorized to work in the US

Minimum High school / Associates degree

Must have a valid state ID

2 years of working experience in an administrative/client facing role

Must have excellent typing skills, attention to detail and accuracy

Job Description :

• Document scrutiny & collection of applications for Passport processing.
• Collection of visa applications & document scrutiny for visa processing, attestation & legalization services
• Biometrics capture (Photo & Fingerprints)
• Cash collection & POS entry
• Client facing – answering queries, advising applicants, managing disputes
• Handle customer/applicant queries personally or else through email, telephone.
• Handle cash and bank-related transactions if assigned and ensure 100% accuracy.
• Record and maintain all the application data. Also, Ensure accurate & timely data entry into the CRM with zero errors.
• Ensure all the administration and logistics of passport delivery to Embassy/ applicant / logistic company etc.
• Maintain compliance with the standard operating procedures, manuals, etc. without deviation in the process.
• Intimate the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.
• Encourage the applicants to provide feedback on services provided and their overall experience at the Application Center.
• Ensure that the entire task is completed within the mandated turnaround time.
• Assist the Deputy Manager/Team Lead/Operations Manager in the execution of any new projects and other ISO compliances.
• Ensure judicious use of natural resources.

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