Job Description

Are you Looking to use your troubleshooting skill in a high-impact, customer facing role? Please not that this is NOT an IT role.

If so, read on!

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment. XOS () is a leading manufacturer of application-specific X-ray analyzers. In today’s highly competitive environment one of the key differentiators for sustained long term success is an organization’s people. While products, assets, and brand can create a competitive advantage, over time without great people the competition will catch up. This could not be better stated than in one of our core values, We Deliver Results as a Team!

Through strong customer partnerships, we advance the quality and delivery of water. Want to help us in this mission?

About the role:

Our Technical Support Representative is the first line of contact for providing support to customers on our elemental analysis instrumentation. When a customer needs support, this person will interact with the customer via email, phone and MS Teams to diagnose the problem. Depending on the issue, you may be able to work through to a resolution over the phone, using some readily available material in conjunction with your own due diligence and analysis of the situation. While the Technical Support Representatives is always the driver to resolution and at the forefront of interactions throughout the entire process, you will have assistance from a Technical Service or Field Service Engineer to make sure it is technically sound.

We offer:

• Vacation Time
• Flexible working hours
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401(k)

The Technical Support Representative is responsible for :

Customer Relationship Management

• Serve as the primary point of contact, ensuring positive customer experiences with our company, products, and services.
• Build and nurture strong customer relationships in high stress situations to maximize satisfaction and loyalty.
• Identify and escalate service and instrumentation opportunities to appropriate sales channels.

Technical Expertise and Problem-Solving

• Utilize your manufacturing background to troubleshoot and document technical issues effectively.
• Perform occasional on-site troubleshooting, service, and repairs, applying hands-on industry knowledge.
• Process and manage internal and field service repairs with efficiency and attention to detail.

Inventory and Order Management

• Conduct monthly audits and manage field service part inventory, ensuring optimal stock levels.
• Process replacement parts and consumable orders with precision.
• Set up return shipments for customers, streamlining the process for maximum convenience.

Sales Support and Customer Service

• Provide accurate quotations and delivery information, leveraging your understanding of manufacturing timelines.
• Identify cross-selling and upselling opportunities based on customer needs and product knowledge.

Continuous Improvement

• Pivot quickly to customer needs, contribute to product and service enhancements by providing feedback from customer interactions.
• Stay updated on industry trends and technological advancements in manufacturing to better serve our customers

The essential requirements of the job include:

• 3-5 years of hands-on electromechanical experience, ideally in a manufacturing or service environment
• Having a sense of urgency and fully understands the impact of customer issues
• Prior experience in instrument repair or instrument support
• Ability to communicate, both verbal and written. Must have strong interpersonal skills.
• Proficient utilizing Microsoft Office including Word and Excel
• Mechanically inclined and troubleshooting aptitude
• AS Degree in Engineering Technology or equivalent is preferred or combination of education and experience

This position is part of the Commercial function located in East Greenbush and will be on-site.

Travel Requirements

Up to 10% overnight travel may be required

The salary range for this role is $24-$30. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

TO APPLY:

X-Ray Optical Systems, Inc. takes affirmative actions as an equal opportunity employer to attract, promote and retain the most fully qualified candidates without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, ancestry, sexual orientation or gender identity.

Please apply online via our website at

This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time.

US ONLY :

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $24 - $30 USD per hour.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

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