Job Description

Bernard James is a Brooklyn-based fine jewelry brand redefining modern luxury through high-quality, timeless design and impactful storytelling. We have been featured in  Vogue, Harper’s Bazaar, Elle, Hypebeast,  and  GQ , among many others.

We are seeking a  Studio Coordinator  to assist with sales operations, order fulfillment, and customer relationship management. This role requires a detail-oriented, proactive individual who thrives in a fast-paced environment and is excited to contribute to the growth of our brand. You will work closely with the Creative Director, production team, and sales partners to ensure seamless operations.

This role requires weekend availability as part of the regular schedule.

• Sales Operations & Strategy:  Develop and track strategies across sales channels, analyze metrics, and generate reports to optimize performance.
• Order Fulfillment & QC:  Manage DTC and wholesale fulfillment, ensuring timely shipments and quality control before dispatch.
• Invoicing & AP:  Process invoices, track payments, and coordinate with Accounts Payable to ensure timely transactions.
• Customer Lead Generation & CRM:  Use CRM tools to manage and nurture leads, drive sales, and expand our customer base.
• Wholesale & Partner Support:  Work with retail partners to update inventory, refine marketing strategies, and strengthen relationships.
• Trunk Show Execution:  Plan and execute trunk shows, handling logistics, outreach, and sales initiatives.
• Private Sales & Client Relations:  Assist with client appointments, support private sales efforts, and develop new customer engagement strategies.
• Merchandising & Product Development:  Support collection planning through data analysis, comp shopping, and market research.
• Front-of-House Support:  Assist customers in-store, provide product education, and manage repair drop-offs.

• 3+ years of experience  in sales, operations, or studio coordination (luxury, jewelry, or fashion preferred)
• Strong  analytical, organizational, and multitasking skills
• Experience with order fulfillment, invoicing, and CRM systems
• Detail-oriented, proactive, and able to work independently
• Reliable, adaptable, and thrives in a fast-paced  environment

• Shopify experience required (order management, fulfillment, inventory)
• QuickBooks preferred (for invoicing and AP tracking)
• Proficiency in  Google Sheets, Excel, and CRM tools  
• Experience with  POS systems and customer-facing retail sales

• Salary: 45k - 60k/ year (+ health insurance)
• Growth Opportunities: Career development and internal promotions
• Employee Discounts: Exclusive Bernard James Fine Jewelry perks
• Collaborative Work Environment: Join a passionate and driven team

Please submit your  resume and a brief cover letter outlining your experience in sales operations, fulfillment, and customer engagement. We look forward to hearing from you!

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